Aspen Dental: Office Dashboard 2025-2026
A work queue that cut $2.98M in refunds in 3 months
Refund rate cut from 24.3% to 21.8% • Launched to 1,100+ offices • 2 rounds of usability testing
Shelter Insurance: Customer Portal 2024
Transforming a 15 year-old portal for 100k+ customers
30% fewer navigation steps • 18% faster task completion • User-validated
Curly Journey: Undergraduate Capstone 2023-2024
Making curly hair care education accessible & empowering
35+ screens • Brand & component library • 100+ gallery visitors
